IT Support

IT solutions can bring enormous benefits to businesses of any size, from start-ups to medium and enterprise-level organizations, so long as they function as intended. Technical issues can slow your business down and ultimately lead to negative outcomes and unplanned business expenses. As IT becomes a larger part of your company’s infrastructure, arm your team members with the tools they need to troubleshoot technical difficulties fast.

The IT Support services available through AIS allow businesses to integrate cost-effective IT systems with confidence. Our support team is available to help your business manage its IT Help Desk and maintain high levels of efficiency.

We understands that businesses count on their IT solutions to produce great results with minimal hassle. That’s why we offer business IT support from caring representatives and knowledgeable developers. When it comes to managing technology to optimize your business, count on our experts.

Giving You a Competitive Edge Through Technology

Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization’s IT systems develops a problem, we’ll know about it immediately, often before you do. We’ll remotely access your organization’s systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, we offer emergency onsite response support. Count on us to keep your systems and processes operating at full capacity day after day.

Business IT Support From AIS

IT Support Help Desk

The modern market moves fast, no matter the industry. Solutions like the AIS Help Desk boost efficiency during office hours and field calls after your staff leaves for the night, but you still want to know you’re covered if your IT infrastructure ever malfunctions.

Help Desk support is available 24/7, including weekends and holidays, to help your organization’s employees with their IT support needs. When one of your employees has a question or needs help with a program or device, they’ll have immediate access to technical IT support from our remote engineers.

Remote Support Center

Technical issues are a part of life in the digital marketplace. Successful businesses develop plans to navigate problems without missing a beat. Having a team of IT support engineers available by phone, chat, or email creates a network of resources that can provide your employees with the troubleshooting assistance they need.

Arm your team for success through one of our five Remote IT Support Centers offering tier 1, 2, and 3 technical support. Our support staff will help you get your system back to normal as soon as possible.

Network Operations Center

Preparation leads to sustained success, so arm your business with an IT support system that can detect technical issues before they escalate. AIS’ Network Operations Center (NOC) is the early warning system for your IT network.

With the assistance of Artificial Intelligence (AI), our NOC technicians are working around the clock to prevent any major issues that could cause problems or unexpected downtime. If a problem is detected, our NOC engineers will assess the problem, perform troubleshooting, and take the necessary steps to fix the issue.

On-Site IT Response

Remote support teams can help businesses navigate IT dilemmas online or over the phone, but some issues require boots on the ground. When remote support can’t solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.